Return and Refund

At ZENITH ARTISTRY LLC (“we,” “us,” or “our Company”), customer satisfaction is our top priority. If you are not satisfied with your fountain pen purchase, here is our Return and Refund Policy:

1. Return Requirements
   Timeframe: You must request a return within [30 days] of receiving your item.
   Item Condition: Returned items must be new, unused, or undamaged, and in their original packaging, including all accessories and gifts.
2. Return Process
   Request a Return: Please contact our Customer Support team via email with your order number and reason for return.
   Obtaining a Return Authorization: Customer Service will verify your request and provide a Return Merchandise Authorization (RMA) number. Please ensure you send this number along with your return.
3. Return Shipping
   For US Orders: We cover return shipping costs if the item is defective or shipped incorrectly. Otherwise, the customer is responsible for return shipping.

International Orders: The customer is responsible for international return shipping, regardless of the reason for the return.

4. Refund Processing
   Once we receive your returned item and verify its condition, a refund will be processed to the original payment method. Please note that it may take 5-10 business days for the funds to be credited to your account.

Thank you for choosing ZENITH ARTISTRY LLC. We look forward to providing you with quality products and services.